complaint·April 28, 2026

Continued from LIC9099 When the pendant is pressed, an alert will prompt on three monitors spaced throughout the facility. The alert shows who is calling for help and where the resident is calling from. Staff respond to the alert and touch their ID badge to the pendent to clear the alert. S2 demonstrated to LPA how the pendants alert and operate. The pendent will flash yellow when pressed to indicate a low battery, and the resident is instructed to inform staff when the battery gets low. S3 informed LPA that residents in Independent Living are instructed and reminded to inform staff when the battery gets low so staff can change out the battery. S3 reported that R1 was given a pendent with instructions on how to operate and check the battery, however R1 had never informed staff of a low battery nor brought the pendent in for staff to look over. Although staff instructed in R1 how to operate and check the battery status of the provided pendent, it is still the responsibility of staff to monitor the pendent and ensure it is in working condition. As staff did not regularly inspect the pendent after giving it to R1, staff did ensure the pendent was functioning, therefore the allegation is SUBSTANTIATED. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED . Deficiency is cited from Title 22 California Code of Regulations (see LIC9099D). Failure to submit proof of correction by plan of correction due date and any repeat violation within 12-month period may result in an additional civil penalty. Deficiency and plan and proof of correction were discussed with Executive Director Anthony Garcia f Exit interview conducted, Appeal Rights, and a copy of this report provided.