complaint·April 9, 2021

On 4/9/2021 at 2:10PM Licensing Program Analyst (LPA) G. Luk conducted a Tele-visit via FaceTime to deliver complaint findings of the above allegations. LPA G. Luk spoke with Administrator, Samuel Tet and explained reason for the tele-visit. LPA explained due to the present shelter in place order by the Governor, delivering complaint findings is being done over video conference. During the course of investigation, LPA interviewed 3 residents, 3 staff, and complainant. LPA reviewed 3 residents' MAR (Medication Administration Record) and doctor's order of medications. According to the doctor's order dated 6/24/2019, resident's (R2) eye drops was to be administered twice daily. However, the facility have been given the eye drops once a day as noted in the MAR for October and November of 2019. Based on information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Exit interview conducted. A copy of report and appeal rights will be emailed.