complaint·January 17, 2024

R1 stated he has stuff in his room and bed but has room to move his legs and can move from his back to side when in bed. Administrator stated she has cleaned and cleared R1's room and placed R1's stuff underneath the bed and in the side yard; however, R1 kept on putting them back to his bed. This was brought up to R1's case manager and N1. N1 stated she does not believe the clutters resulted to R1's contractures. N1 further stated that the administrator cleans R1's room but when R1 comes back, R1 put the stuff back to his bed. N1 stated that even R1 does not have clutter in his bed, R1 is still at risk of contractures due to R1's medical condition and R1 not following what the therapist instructed R1 to do. Allegation: Staff did not respond to resident's requests for assistance in a timely manner. R1 stated staff attended to him within 5 to 10 minutes when he pressed his buzzer but there are times it takes 30 minutes and staff (S2) said she didn't hear. S2 stated whenever the residents pressed their buzzes, signal is transmitted to the 2nd floor and dining area on the first floor. S2 stated she always attend to the residents when they pressed their buzzers. Administrator stated she always attend to the residents and check them every 30 minutes during the day and every 3 hours at night. S1 stated the staff attend to the residents timely. R2 indicated he seldom press his buzzer. When he needs help, he just call the staff and the staff responds right away, Allegation: Licensee did not honor resident's notice to terminate. It was alleged that the licensee refused to accept R1's termination notice, and kept charging R1 past R1's termination notice. The administrator denied the allegation and provided copy of R1's 30-day notice dated December 13, 2023. The administrator stated that she told R1 that she is not going to kick R1 out until R1 found a Skilled Nursing Facility (SNF) to move into. R1 stated he handed the notice December 2023, the social worker arranged to have him moved to SNF and the event unfolded the way it is. Based on all information obtained, the allegations were closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegations may have happened or are valid, there's not a preponderance of evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided.