complaint·September 3, 2025

On September 3, 2025, at approximately 9:25 a.m., LPAs K. Nguyen and P. Manalo arrived to conduct an unannounced complaint investigation. LPAs met with Administrator (ADM) Nalini Nath, explaining the purpose of their visit. It was allegeded that Staff are using a restraint on a resident. LPAs investigated with the Reporting Party (RP). On the same day, LPAs initiated an initial investigation, obtained records for Resident 1 (R1), and interviewed the hospice nurse, Administrator, and two caregivers. Based on an interview with a hospice nurse and a recorded review, it shows that R1 has a doctor's order for a soft belt to prevent R1 from falling out of the wheelchair. LPAs verified the order from R1's hospice binder, including, but not limited to, LIC 602. Based on interviews conducted and records reviewed, the above allegation is unsubstantiated. The preponderance of evidence standard has not been met; therefore, the above allegation is found to be unsubstantiated. An exit interview is conducted and a copy of this report is provided.