complaint·November 30, 2023

Based on AGPA and LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided to Executive Director. It was alleged facility failed to provide adequate staffing levels. However, based on interview with staff, if a staff is unable to report to work, then residents assigned to that staff will be distributed to the staff that are scheduled to work. S3 and S4 stated that caregivers in assisted living would assist in memory care if needed to. It was alleged there are unqualified staff working at facility. However, AGPA reviewed a sample of staff records on 7/20/23 and observed staff had completed the required training. It was alleged resident was left in soiled diaper and bedding at an extended period of time. Interview with 5 staff revealed that residents are checked every 2 hours or as needed. S4 stated most caregivers are familiar with the residents that staff are assigned to and how frequently those assigned residents needs to be checked. AGPA attempted to interview 3 residents, but AGPA was unable to obtain additional information. AGPA was unable to prove or disprove allegation. It was alleged facility is not kept clean. However, interview with staff revealed that dining room tables are cleaned after every meal. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided to Executive Director.