Follow-up·June 6, 2025

On 06/06/25 around 09:40 AM, L. Holmes, Licensing Program Analyst (LPA) arrived unannounced to conduct a case management for a Death Report, two (2) SOC341s and to discuss the outcomes. LPA met with Raquel Lozano, Business Office Manager (S1) and Ciara Flores, Memory Program Coordinator (S2); Jesus Gonzalez, Executive Director (ED) is not available at this time. During the visit LPA, S1 and S2 discussed Residents (R1, R2, R3, R4) LPA noted findings, ED to request a death certificate from the family and forward it to CCLD. S2 confirmed that R1 was not receiving hospice care and services. R3 and R4 resides in Memory Care (MC), the two grabbed each other while in passing which resulted in a physical altercation. Both families were notified, there has not been any addition problems between the two or complaints from the families. R3 currently has a personal one on one. S3 reported a potential incident of abuse that occurred on 05/15/25 against R2 from S4. The incident was self reported to CCLD, Empowered Aging and Albany Police Department via an SOC341. In service training provided to staff on 05/20/25. S4 was later terminated on 05/23/25. No deficiencies cited, exit interview conducted and a copy of this report was provided to Ciara Flores, Memory Program Director.