complaint·June 15, 2022

Allegation : Staff are not meeting resident's hygiene needs; LPA reviewed residents records and logs, RP stated that R1 had dandruff, based on records review there was a dandruff shampoo ordered to address the issue, LPA interviewed staff, the staff stated and documented that staff offered to trim R1’s nails but residents refused staff assistance. Allegation: Staff did not notice residents decline in health; LPA conducted records review, R1 was admitted at the facility on 11/2020 and left the facility on May 2021, there is no records of new needs and appraisal services regarding change of condition, staff does not recall any change in condition. Allegation: Staff are not meeting resident dietary needs; LPA interviewed 6 residents, no concern of food, and residents stated that facility offer different kind of food, based on records review R1 do not have special dietary needs. Based on all information gathered during the course of investigation, the allegations are close as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and copy of this report provided.