Follow-up on corrections·August 21, 2023

Licensing Program Analyst (LPA) J. Clancy-Czuleger conducted this unannounced visit where Administrator Gupreet Matharu was called to address violations that were found during an investigation conducted by the Department. Gupreet authorized Rose Constastino, Caregiver,to sign off on the report as he was not able to come to the facility. As part of an investigation related to Complaint Control No. 15-AS-20221207141510, filed on 12/07/22, the Department's Audit Division conducted an Audit for this facility. The Auditor’s investigation revealed that S1 financially abused R1. On 10/7/2022, S1 took R1 to Bank of the West and closed R1’s old checking account and saving account. The remaining balance was transferred to a new checking and savings account. S1 used R1’s debit card to make unauthorized purchases. The auditor obtained R1’s bank statements from January 2021 to December 2022 detailing the unauthorized purchases by S1. The auditor determined that the total unauthorized purchases on the resident’s card is $31,727.10. In addition, Administrator did not have any Policies and Procedures in place to safeguard residents’ funds R1 who was only able to manage his cash resources with the help of the licensee. The licensee kept R1’s check books but did not secure R1’s debit card. S1 obtained R1’s debit card and used it for in store and online purchases, utility payment, and cash withdrawals. Continued on 809-C... ...Continued from 809 In an interview with the Auditor S2 stated R1’s monthly rent is $3,500 of which $3,087.70 is paid by the VA and R1 paid remaining balance for $412.30. S2 stated “I fill out the check for about $400. R1 signed the checks. R1 can’t write checks. His hands, he can’t brush his teeth. So, I wrote check amount, and he signed it.” Raised the rate without proper 60-day notice, on 12/1/2022, the licensee sent R1 a rate increase notice. The rate was increased to $4,000 per month effective on 1/1/2023. A licensee is required to provide no less than 60 days’ notice prior to an increase to the basic services rate. The licensee did not follow the rate increase requirement. Documents that were reviewed by the department show that licensee filed SOC 341 on 08/06/2018 which stated S1 tried to marry R1 and had taken $500 dollars from R1 using his debit card. On 8/7/2018, licensee gave S1 a warning notice and asked S1 to return R1’s debit card. The facility was not aware of the whereabout of the residents and R1’s outgoing and incoming log stated that R1 did not have activity 08/16/21, 09/13/21, 03/31/22, 10/07/22, when bank statements showing in branch withdrawals from R1 on those dates. Along with 11/14/22 when S1 took R1 to Santa Clara County to legally marry him. Deficiencies are cited per California Code of Regulations, Title 22, and begins on the next page. Failure to correct deficiencies may result in civil penalties. Exit interview conducted and a copy of this report and Appeal Rights provided.