Complaint·February 13, 2026

Continued from LIC9099. Allegation: Staff did not ensure the heater was not in disrepair Finding: Unsubstantiated Interview with staff revealed that the heater was working on and off around 12/4/2025 but the staff provided residents with space heaters. Interview with staff revealed that the breaker got fixed on 12/7/2025. LPA observed that the heater was functional and working during visit. Allegation: Staff did not ensure the shower had hot water Finding: Unsubstantiated Interview with staff revealed that the facility has two showers. S1 stated that the second shower has warm water but it takes time to warm up. S1's interview revealed that the residents use the first shower since the water does not take long to warm up but both showers have warm water. Interview with staff revealed that no residents missed any of their shower times. Allegation: Staff did not ensure they were not without electricity Finding: Unsubstantiated Interview with staff revealed that the facility's electricity went out for about an hour and a half on 12/6/2025. LPA observed that the facility has a generator. Interviews with staff revealed that the entire neighborhood's electricity shut off that day. LPA observed that the facility has emergency flashlights. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies are being cited on this date. Exit interview conducted with Precious and a copy of this report provided. Allegation : Staff did not accompany resident to the ER Finding: Substantiated RP stated that R1 did not have a staff to accompany them to the ER and R1 is unable to advocate for themselves. A review of R1's IPP (Individual Program Plan) indicated that R1 would need direct assistance in an emergency, as R1 is Deaf and nonverbal. R1's IPP also states that R1 would not be able to communicate with emergency personnel on their own. Interview with staff revealed that there was not adequate staff available to go with R1 to the hospital at the time. Based on LPAs information obtained during investigation, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC9099D. Exit interview was conducted with Precious and Appeal Rights was provided.