complaint·October 11, 2021

For allegation, facility staff did not dispense medications as prescribed , LPA conducted records review, based on Medication Administration (MAR) there are days that signature spot was left blank without documentation of reason why the MAR was blank, LPA interviewed S1 and she was not sure if staff gave those medication or intentionally left the MAR. LPA interviewed S2 and, and she said the staff might forgot to document or did not give the medication. The above-mentioned allegation is deemed substantiated. For allegation, facility did not issue a refund in a timely manner – Based on records review and interview the resident’s family paid rent on April 1,2020 , financial responsibility ended on April on April 8,2020 and refund was issued on September 2, 2020, therefore the allegation was substantiated. A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the evidence standard has been met. The following deficiencies was observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview was conducted. Appeal rights was given. For the allegation, Facility staff did not provide an adequate amount of food to resident facility has pre-schedule breakfast, lunch, and dinner list on a monthly calendar. LPA interviewed 3 current residents, residents did not have any issue on food or is on a special diet. R6 passed away and cannot be interviewed to verify allegation. Therefore, this allegation is unsubstantiated. Based on interviews conducted and observations, LPA has found these allegations to be UNSUBSTANTIATED . Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview conducted with Administrator, Rajwant Panesar, and a copy of report provided.