complaint·May 5, 2023

R1 acknowledgedm and stated she knows RP and RRP, but indicated she has to stay away from them. R2 stated the staff allow him to receive and make phone calls using the facility telephone, while R3 indicated he does not want to make phone calls. R1’s family members (FM1 and FM2) stated they gave instruction to the facility not to give the phone to R1 when RP amd RRP call because of the alleged abuse and that an investigation is still on-going for the complaint they filled to another agency for the abuse. Information was received by LPA from the said agency. S1 confirmed FM1 and FM2 statements that the facility was told not to give the phone to R1 when RP called. S2 indicated that she didn’t give the phone and hung up when RP called the facility. Based on the information gathered, and R1’s family members and facility's intent to protect R1, and R1's statement she has to stay from RP and RRP, the allegation is closed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided to the administrator.