Complaint·May 10, 2024

R1 was interviewed and stated when he was at the dining room on 8/12/23 and asked S3 if S3 has seen his salt and salad dressing in his room , S1 yelled at him. One of the other 4 residents interviewed stated she was yelled at by S1. . Four staff including S1 and S3 were interviewed. Three of the staff denied yelling any residents including R1. One of these staff stated she must be in the laundry room when the incident in the dining room happened. The other staff stated not observing the incident but have observed S1 raising voice on other residents including R1. Although S1 denied yelling at R1, video camera footage of the alleged day of incident was reviewed by LPA and administrator and observed R1 talking to S3 and S1 came to the scene. S1 was observed pointing fingers and moving her hands while talking to R1. Hand movements and facial expressions seemed S1 raising voice which administrator agreed. Based on information gathered, the preponderance of evidence standard has been met, therefore, the allegation is substantiated. Deficiency is cited from Title 22 California Code of Regulations. and listed on 9099D. Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with the administrator. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided. Four staff who were present on the day of the alleged incident were interviewed. Two of the staff denied throwing any of the residents personal belongings. The other 2 staff who did the cleaning stated they threw away only the food items that were expired, rotten and with mold and told R1 they are throwing them away. Four other residents were interviewed including R1's roommate. R1's roommate confirmed that the 2 staff who did the cleaning of their room only threw away the food items that were expired, rotten and with mold and the items that were not expired were not thrown away. LPA observed some food items in the room when LPA conducted inspection on 8/17/23. The other 3 residents stated that none of their personal belongings were thrown away. Based on information gathered, the allegation is closed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided to the administrator.