complaint·June 6, 2022

Continued from LIC9099. Based on LPA interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. A copy of this report and appeal rights provided. Continued from LIC9099. On the allegation resident left in soiled diaper for an extended period of time LPA A. O'Hollaren interviewed Staff 2 (S2) which stated staff goal is to change residents every two (2) hours or when soiled. Review of hospice notes did not indicate resident was left in soiled diaper. On the allegation staff not providing adequate laundry services. LPA A. O'Hollaren interviews and record review indicates laundry services are provided once a week, and additional laundry services, as needed or requested, are available for an additional fee. LPA A O'Hollaren conducted a tele-visit with S1 on 10/23/2020. During tele-visit LPA observed R1's bedroom. The laundry basket was not full , but did have a few clothes inside, the sink area was clean, the smoke detector green light was on, but there were 2 blinds missing. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.