complaint·February 15, 2023

On 2/15/23 at 10:00AM, Licensing Program Analyst (LPAs) K. Nguyen and L. Francisco arrived unannounced to deliver finding for the above allegation. LPA met with Stephane Hall Executive Director and explained the purpose of the visit. Base of record reviewed of daily note LPA observed an incident that occurred on 6/19/21 were a staff was redirecting R1 from another resident room. It was noticed S6 accidently starched R1 hand while taking the phone from R1 hand. When staff observed the starched first aid was applied. No additional information forth coming from staffs. Base one records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided to Executive Director.