complaint·April 9, 2024

While at the facility, R1 tested positive for Covid. Staff interviewed state all the care needed including but not limited to assistance with ADLs as indicated in the assessment, housekeeping/changing of sheets once a week were provided. Staff state they wore full PPEs when going inside R1’s room to make sure care is provided. Regarding R1’s meal during isolation, staff interviewed state that dining staff would bring all of R1’s foods and leave them outside R1’s room. Then the caregivers would bring the food inside R1’s room wearing full PPEs. In regard to the privacy allegation, LPA interviewed S3. S3 states that while waiting for one of R1’s medicines that was ordered, a package was delivered. Thinking that it was R1’s medicine, S3 states that S3 opened the package. When S3 found out that it was not the medicine, S3 went to R1 and apologized. S3 states that R1 seemed fine and appreciated everything that the staff do for R1. LPA attempted to contact Reporting Party (RP) multiple times and left voice messages to obtain additional information and clarification regarding employee training. LPA did not get any call back from RP. Based on interviews and record reviews conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiencies were noted. Exit interview was conducted with the Hendricks and a copy of this report was provided.