complaint·October 30, 2025

Continued from LIC9099 Residents interviewed reported that there are three different chairs to choose from, with most residents reporting that the older chairs are the most comfortable. Some residents interviewed were okay with the newer orange chairs. All residents interviewed reported that the round chairs with green and tan fabric were uncomfortable. Staff in the facility reported that Corporate ordered that new chairs as part of a facility refresh, and that the older chairs are slowly being cycled out as the new ones come in. LPA spoke with Vice President of Operations Manager (VPOM) David Tamo via phone. VPOM informed LPA that although the new chairs have been purchased, the facility is committed to the comfort and safety of residents and will keep a dialogue with residents to ensure their comfort while they dine. LPA spoke with Naire Feaster General Manager (GM) on the phone about the chairs. GM informed LPA that the facility has, for now, held off removing all the older chairs, and will keep some of the old chairs to allow residents to get comfortable with the transition. GM is also committed to the comfort and safety of resident while they dine and will ensure that resident continue to have a choice as to which chair they use, and will ensure that staff make reasonable accommodations to residents while they dine. LPA observed residents during lunch service. All residents have a choice of where they sit, and which chair they use. Staff do not mandate where or when residents sit to dine or which chair a resident must use. Residents are always given a choice of chair to use, and staff make accommodations within reason. If a resident cannot use a particular chair, or finds a particular chair unsafe, staff will and do switch out the chair for a more appropriate one. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that the Facility dining room chairs are uncomfortable and unsafe is unsubstantiated. No deficiencies observed during visit.