complaint·May 12, 2021

On 05/12/21 at 10AM, Licensing Program Analyst (LPA) Daisy Panlilio conducted a subsequent tele-visit and met with Wellness Coordinator (WC) to deliver finding. LPA explained the reason for the tele-visit with WC. Due to COVID-19 shelter in place order, WC was not physically available to sign this report. During investigation, LPA interviewed 3 staff (S1, S2, S3) and 3 residents (R1, R2, R3) who were high functioning and alert. Residents told LPA that staff treat them well and that they did not experience inappropriate comments made by staff in front of them. LPA observed staff made conflicting statements regarding inappropriate comments made in front of residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore this allegation is unsubstantiated. No deficiencies cited. Exit Interview conducted and a copy of this report provided via email to Wellness Coordinator.