complaint·June 11, 2021

In addition, LPA conducted 11 resident interviews, reviewed weight records and physicians reports for R2-R6, conducted 9 staff interviews, and reviewed Elder Ashram's The Art of Aging Cuisine Philosophy brochure and Snack and Smoothie menus. LPA observed facility maintains a weight management program wherein staff monitor residents' weight as well as their food intake and consult with residents' physicians if any changes are observed and update resident care plans accordingly and as needed. This agency has investigated the complaint allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.