complaint·March 18, 2022

Allegation: Resident sustained injuries while in care - Unsubstantiated The Department has investigated this allegation and per records review and interviews, R3 has been identified at risk for falling by facility staff and W2. Facility has been working with W2 closely to prevent R3’s falling, alarmed seat on wheelchair and lowered bed to the lowest position were set in December 2021, R3 has not been falling after discharging from hospital. Allegation: Staff are not assisting resident with bathing - Unsubstantiated The Department has investigated this allegation and per records review and interviews, W1 and W2 confirmed that R3 was clean and in good hygiene condition each time when R3 was visited. 4 residents were randomly interviewed, they stated that shower time were always on schedule and assisted by staff. 5 residents’ family members were randomly interviewed, they stated that they have seen their loved ones were clean and well so far. The Wellness Director stated that some residents refused to take shower sometimes but would be convinced, most of time they would take it at a later time of the day. Although the allegations may have happened or are valid, there is not a preponderance of evidence to provide the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED. No deficiency cited. Exit interview conducted and a copy of this report provided to Wellness Director.