complaint·March 5, 2025

Continued from LIC9099. example was the dining room tables were reserved and W1 was not allowed to sit there or would make W1 move. The six (6) staff that were interviewed all stated tables are not reserved. S1 and S4 stated there are residents that have their favorite seat, but it’s not reserved. The three (3) residents that were interviewed stated they sit wherever they please. One (1) resident have lived at the facility for several years and stated she has never observed a reserved table in the dining areas. Allegation: Staff did not ensure that residents were accorded privacy while in the facility W1 stated during interview that the shower room and none of the other rooms locked so anyone could walk in at any time. S3 stated the residents that do not require assistance with showering are able to lock the door, and the staff carries a key in case of an emergency. S6 stated the two showers, and both can lock, but has a key to open the door is necessary. S3 and S4 stated the showers are small but a resident and client can fit. S4 also stated staff try to give as much privacy as possible but it is hard with the rooms being shared rooms. Allegation: Staff mismanaged resident medication W1 stated during initial interview the staff often forgot to provide medication. S1 stated she had no knowledge of staff not providing medication, however, if this happened it would be reported to the appropriate parties. During record review of the medication administrative record (MAR) LPA did not observe any mismanaging of medication. Continued on LIC9099C. Continued from LIC9099C. Allegation: Staff did not provide adequate food service W1 stated the food is unhealthy but didn’t provide any details. S1 stated she was aware of sometimes resident wants something other than what was cooked, and the cooks would try to accommodate but they are not able to please everyone. R1 stated the cooks do not have a problem making something different if requested and they have the food items available. R2 and R3 stated the food is good and they are served enough. LPA toured kitchen and observed a variety of perishable and non-perishables for residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided.