Complaint·May 15, 2025

Licensee did not ensure that resident was provided the care and supervision as promised. Interview with complainant indicated that the facility staff informed R1's family there was a 3:1 residents to staff ratio, but later observed the ratio was 15 residents to 1 staff. Interview with staff revealed residents have call buttons and response time is around 5-15 minutes. S2 stated there was no staff ratios discussed with R1's family and no promises were made. Facility failed to provide refund to responsible party. R1's admission agreement stated "no part of any monthly rate payment will be refunded..." LPA observed the facility issued a refund of $4500 to R1. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted with Rachell Paniagua. A copy of this report provided.