complaint·May 11, 2022

On 5/11/2022, Licensing Program Analysts (LPAs) L. Ibo & K. Nguyen arrived unannounced to deliver complaint findings for the above allegation. LPAs met with Steve Chou, facility manager and explained the purpose of the visit. During the course of the investigation, LPAs obtained information, collected documents and interviewed staff. Based on information obtained, R1 was notified of a rent increase due to recent increase of labor and operating cost, notification was sent out on January 27, 2022 with effective date of April 1, 2022. Based on records review 2 residents and 1 former resident received the 60 days rate increase notification. Based on information gathered, the allegation is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview with conducted and a copy of this report provided.