complaint·August 24, 2023

Continue from Lic9099 It was alleged that, Staff charged residents for services not received. Based on interviews and record review conducted, S1, S2, and S3 stated that tray service was complimentary during the time when the facility had a Covid-19 outbreak, and no residents were charged. All three staff stated tray service is the only service that is complimentary during a Covid-19 outbreak. LPA confirmed with S1, S2, and S3 that if tray service was charged, a refund is granted back to the residents’ representative. LPA interviewed and spoke to R1- R6’s representatives, and they have all stated that were was no extra charge made by Aegis Gardens for tray services during COVID-19 outbreak. In addition, R1-R6 were not charged for escorting and eating supervision during the time of Covid-19 outbreak dated for October 16 - November 17, 2022, January 01-23, 2023, and February 06-16, 2023 . LPA reviewed residents’ statement invoices which indicated there were no extra service charges made to the residents’ representatives by Aegis Gardens. Based on Interviews and record review conducted, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted with RN, and a copy of this report provided.