complaint·November 12, 2025

On 11/12/2025 at 11:30 AM, Licensing Program Analyst (LPA) P. Manalo arrived unannounced to conduct a complaint investigation and deliver the findings on the above allegations. LPA met with Senior General Manager, Emily Poon, and explained the purpose of the visit. During the course of investigation, LPA interviewed staff and witness. LPA obtained and reviewed resident roster, staff roster, visitor log dated 10/27/2025 to 10/31/2025, and facility's move-in and move-out report within the last year. It was discovered that complaint was generated under the wrong facility, therefore all allegations are unfounded. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of report provided.