Complaint·November 21, 2023

***report continues from LIC9099*** Facility staff not meeting Residents incontinent care, Facility not meeting Residents needs due to insufficient staffing LPA reviewed facility’s Urinary Incontinence policy. The policy states that residents with urinary incontinence will receive appropriate care by facility staff. LPA reviewed the staff schedule for Sunday 7/16/2023. On 7/16/23 there was 1 med tech and 1 care staff assigned to work in memory care and 2 other care staff were transferred from assisted living to memory care to provide additional support. The Memory Care Director was also on site. The memory care census on this weekend was 22. Facility does not document incontinence care however there were sufficient staff in the memory care unit on 7/16/23 to provide appropriate care. This agency has investigated the complaints alleging facility air conditioning is in disrepair, facility staff not meeting residents incontinent care and facility not meeting residents needs due to insufficient staffing. We have found that the complaints were unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.