complaint·February 19, 2026

***CONTINUE FROM 9099C*** The review of video footage recorded in different days and times, email correspondence and care notes supports that these lapses occurred for extended periods, which is inconsistent with the level of care outlined in R1’s care plan.The combination of recorded footage, staff interviews, and facility records corroborates that care was not provided as required. Allegation: Staff did not provide adequate care and supervision to a resident - Substantiated LPA reviewed R1’s Needs and Services Plan, R1's charting notes, video footage submitted by W1, and conducted interviews with staff S1–S3 and W1. A review of the documentation and recordings showed that staff did not consistently provide care and supervision in accordance with R1’s assessed needs and level of care. Evidence indicated that required assistance and monitoring were not provided at appropriate intervals, demonstrating gaps in supervision. Based on LPAs observations, interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D and civil penalty is being issued. ***CONTINUE FROM 9099*** A review of staff records and logs did not reveal documentation or evidence indicating verbal abuse toward residents.LPA also conducted interviews with three resident (R2,R3,R4). All three residents stated that they are satisfied with the staff. This agency has investigated the investigation above. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.