complaint·February 20, 2026

***CONTINUE FROM 9099C*** Allegation: Staff do not ensure residents’ dietary needs are met — Unsubstantiated During the investigation, LPA reviewed facility menus, including special diet menus posted in the kitchen, and interviewed S4, who demonstrated knowledge of residents’ dietary restrictions, and food preparation procedures. Documentation reviewed reflected that residents’ dietary needs and restrictions were identified in their records and incorporated into meal planning. LPA observed the kitchen area and food storage, which appeared organized, and adequately stocked. Residents interviewed did not report concerns regarding food access, meal quality, or staff withholding food. This agency has investigated the investigations above. We have found that the allegations were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided. ***CONTINUE FROM 9099*** LPA interviewed seven staff (S1–S7), three residents, and one responsible party for R2. Interviews conducted did not reveal disclosures or observations consistent with physical abuse, humiliation, or mistreatment by staff. Residents interviewed did not report being sprayed with water, forced into showers, or physically harmed. Staff consistently denied the allegation and reported that residents are treated with dignity and respect. The responsible party for R2 interviewed also did not express concerns regarding staff conduct or treatment of residents. LPA also reviewed Staff files, including notes and reports. No reports of misconduct by the staff were documented. LPA toured the facility including three resident rooms, the memory care unit, and common areas. No evidence of abuse, unsafe practices were observed. LPA also checked the water temperature. Water temperature was measured at 112.9 F. Allegation: Staff do not distribute residents’ medications as prescribed — Unsubstantiated LPA reviewed five resident files (R1–R5), including physician reports, needs and services plans, and Medication Administration Records (MARs). Records reviewed showed medications were documented as administered in accordance with physician orders. No discrepancies were identified during records review. Staff interviewed described medication administration procedures consistent with facility policy and regulatory requirements. Additionally, no residents interviewed reported missed medications or concerns related to medication administration. ***CONTINUE ON 9099C***