complaint·July 18, 2023

Allegation: Facility failed to provide appropriate transportation Investigation Finding: Unsubstantiated During investigation, LPA C. Lin observed there are 3 vehicles including 2 buses. Only 1 bus has a lift which would constantly break down and get fixed by staff. Administrator (ADM) stated that scheduled transportations are made available for residents to use for their medical and dental appointments. ADM stated that other transportation options outside normal business hours may be arranged by the resident with staff (Activities Director) for an additional charge or with an outside agency if necessary. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility failed to provide appropriate transportation is unsubstantiated. Allegation: Facility failed to provide nutrition food service to meet resident’s needs During investigation, staff (ADM) stated all meals daily prepared by the facility for breakfast, lunch and dinner follow the nutritional guidelines created from a nutrition company. ADM stated all residents were provided the nutritional guidelines. On 12/21/22 and 02/24/23, LPA observed a bulletin board of special diets located in the kitchen area that staff follow to prepare residents’ special diets as prescribed by their primary care physicians. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility failed to provide nutrition food service to meet residents’ needs is unsubstantiated. Allegation: Facility failed to provide a comfortable temperature Investigation Finding: Unsubstantiated During investigation, resident (R1) confirmed with LPA C Lin that their thermostat was hard to adjust and remained at 80 deg F. Staff (ADM) stated the water pump has been repaired in January 2023 and the temperature is back to normal. ADM provided the receipt to LPA during visit. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility failed to provide comfortable temperature is unsubstantiated. Continued on next page, LIC 9099-C Allegation: Facility failed to adhere to residents’ admission agreement Investigation Finding: Unsubstantiated During investigation, resident (R1) confirmed with LPA C Lin that the previous owner always provided meal options to meet residents’ needs as part of their contract. R1 stated that they used to have 2 main courses of 2 different meats, such as pork or beef and two main courses for vegetarian, one of them with less sodium that they can choose from a buffet style setting in the dining area. R1 stated that when new management took over in late December 2022, the dining buffet set-up was changed to restaurant style setting with staff delivering the food to their table. ADM stated the old contract for meals has not changed. Low sodium food is still available for residents who are served three (3) nutritionally balanced meals and snacks daily, delivered restaurant style to the resident’s table by staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that facility failed to adhere to residents’ admission agreement is unsubstantiated. Exit Interview conducted and a copy of this report provided.