complaint·February 1, 2024

Citations

6 citations recorded^*CCLD

• 1793.2(s)Type B

  Complainant alleges that the Provider stopped providing security personnel as provided in the Residence and Services Agreement which was a violation of Health & Safety Code (H&SC) §1793.21(s) which states that Provider “Failed to fulfill his or her obligations under continuing care contracts.”.This requirement was not met as evidence by: Based on observation and record review, the licensee did not comply with the section cited above...The interviews were held as listed above. The following documents were reviewed:• February 28, 2023 email from ED to residents• Front Desk calendar for March 2023• Approved Residence and Services Agreements from Methodist Homes and Lake Park Senior Living

• 1793.21(c)(2)Type B

  Health & Safety Code (H&SC) §1793.21(c)(2) which states residents shall have a right “To live in anenvironment that enhances personal dignity, maintains independence, and encourages self-determination.This requirement was not met as evidence by: The interviews were held as listed above. The following documents were reviewed:• Approved Residence and Services Agreements from Methodist Homes and Lake Park Senior LivingBased on interviews with the residents during the December 29, 2022 Town Hall meeting and on separate occasions the ED at the time informed residents that the community was not a continuing Care Retirement community.

• 1793.21(t)Type B

  Health & Safety Code (H&SC) 1793.21(t)The department, in its discretion, may condition, suspend, or revoke any permit to accept deposits, provisional certificate of authority, or certificate of authority issued under this chapter if it finds that the applicant or provider has done any of the following:(t) Made material misrepresentations to depositors, prospective residents, or residents of a continuing care retirement community.This requirement was not met as evidence by: Based on interviewed:A resident who lived in a residential living units (RLUs) needed to move to an Assisted Living Units (ALU) and was being to asked to sign new Residence & Care Agreements even though the original agreement with Methodist was in effect and that agreement did not require residents to sign a new admission agreements when moving to an ALU. This resident was housed in a temporary ALU and he and his family were told by the ED that he would not be moved to a permanent unit until a new agreement was signed.

  Read full inspector narrative
• 1569.80Type B

  ARTICLE 7.5. Resident Participation in Decisionmaking [1569.80- 1569.80.]This requirement was not met as evidence by: Based on observation and record review, the licensee did not comply with the section cited above...On 3/20/2023 LPA KN interviewed the Administrator, who stated that the facility had informed the RP of a need for a 24 hour 1:1 aide. LPA found that the facility did not issue an advance 30-day written notice of a new need and the associated costs – as required.

• 1793.21(s)Type B

  1793.219(s).The department, in its discretion, may condition, suspend, or revoke any permit to accept deposits, provisional certificate of authority, or certificate of authority issued under this chapter if it finds that the applicant or provider has done any of the following:(s) Failed to fulfill his or her obligations under continuing care contracts.This requirement was not met as evidence by: Based on observation and record review, the licensee did not comply with the section cited above...LPA reviewed the originating CCRC contract and observed that it stated that residents who develop memory care conditions would be retained by the facility. LPA obtained a copy of letter to R1, dated 3/12/23, whereby R1 was being evicted as the facility does not accept or retain memory care residents. On 3/20/23, LPA interviewed the Administrator who confirmed that the eviction letter was issued to R1 and that the family needed to hire/pay for an outside 1:1 aide. It was further found that per the terms of the sale of the business, the current Licensee/facility is to adhere to existing contracts agreed upon with the previous Licensee.

  Read full inspector narrative
• 1771.8(s)(2)(a)Type B

  Complainant alleges that the Provider’s food service is insufficient and in violation of Health & Safety Code (H&SC) §1771.8(s)(a) which states that Provider “Failed to fulfill his or her obligations under continuing care contracts.”This requirement was not met as evidence by: Based on observation and record review, the licensee did not comply with the section cited above...AGPA JW found that the facility had changed and eliminated components of the food service without providing at least 30 days written notice, and that the Licensee Provider had not held a meeting 60 days prior to adjustments in “policies, programs, or services that would materially change the operation or environment of the community as required by the Health & Safety Code and CCRC requirements.”

FAQ · About this visit

Common questions about this visit

Next steps