complaint·April 15, 2024

On 04/15/2024 at approximately 9:45 AM, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an initial 10-day complaint investigation visit regarding the allegation above. LPA met with Executive Director (ED), Annemarie Domizio, and explained the purpose for the visit. During the course of investigation LPA interviewed staff. S1 stated there are pests in the kitchen, but the issue has been addressed. Clark Pests Control company (Clark) came out on 4/9/24 to conduct an assessment on the issue. LPA observed that there are multiple traps are places around the kitchen areas. S1 stated Clark have not been out since January, however as of last week Clark started to come and check on the pests’ issue. S1 have seen a better improvement after Clark came out. According to S1 after Clark did their assessment, they stated that there a process that need to be done, so they recommended that they need to be at the facility weekly to eliminate the ongoing pest’s issue. S1 spoke to ED regrading Clark recommendation, and ED agreed/approved with Clark recommendation. Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED. Exit interview conducted with ED and copy of this report provided via email.