complaint·May 29, 2024

Admission Agreement submitted to the Department which was approved upon granting of license was reviewed by LPA. Item C of the Admission Agreement under Basic Services indicated in part “ The Community will furnish the Apartment with carpeting and/or floor coverings, blinds, paint and/or wall covering on all interior walls and ceilings, convenience kitchen and/or kitchenette appliances, and heating and air conditioning. The Community shall have the sole and exclusive right to determine and select the type, style, design and color of each and every one of the foregoing items. Unless the Resident notifies the Community in writing of any alleged defect in the Apartment prior to the commencement of the Term, the Resident shall be deemed to have accepted the Apartment in an "as is'' condition.” The Admission Agreement also states under item E. Maintenance “The Community shall provide service and repairs for normal wear and tear to electrical and mechanical equipment provided with the Apartment. The Community will impose a charge to the Resident for the cost of replacement or repair of any such equipment that is caused by the Resident's neglect or willful act. Four (4) out of 5 residents interviewed stated there's refrigerator in their room/unit when they moved-in and didn't have problem with it, The other resident stated the refrigerator was not working when this resident moved-in but the staff replaced it immediately without charge. LPA inspected the refrigerators in the 5 residents' rooms/unit which were observed in operating condition. Based on information gathered, the allegation is closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. ED left the facility and BOM stated she can sign and receive this report. Exit interview conducted, and copy of this report provided.