complaint·July 25, 2024

During the investigation, the Department conducted interviews with staff, residents & witnesses; and performed a review of records. On 04/19/2024 LPA interviewed Reporting Party (RP) who stated that Pacifica did not adhere to the Admission Agreement which states that the facility would maintain 24-hour a day Security Service. The RP further stated that facility vans had been vandalized in the parking lot, that there is no security at the front lobby door and no working security cameras on the premises. The Department further found that per the terms of sale, the CCRC contracts generated with residents under the previous owner would be adhered to by the new/current owners. The LPA observed that the agreement generated under the previous licensee provided that the Licensee “maintains a 24-hour emergency call system, a security entrance system, and security personnel.” The LPA further observed in the 2014 Lake Park Resident Handbook it is stated that “A security guard patrols the buildings and grounds on a regular basis…Lake Park’s security system includes secured entrance doors, camera monitoring of building entrances and parking areas, visitor identification, and 24-hour-a-day security guard service.” On 04/23/2024 LPA interviewed S1, who stated that the previous private security company, Allied Security, was providing the security services a year ago. S1 stated that the current "security service" is performed by "in-house employees." S1 stated that the receptionist at the front desk is there for part of the 24hr security and that the overnight "awake caregivers" provide the security at night. S1 further stated that Allied Security had a station with phone numbers & computers; and were responsible for screening all persons before entering the facility, and for contacting the residents when their visitors arrived. S1 stated that there has not been dedicated security guard service due to non-payment of services rendered since the Spring of 2023. On the same day, the LPA interviewed S2, who stated that the security cameras are no longer operational due to non-payment of services – also since the Spring of 2023. LIC9099-C (Page 2) On 4/23/24, the LPA interviewed R1 and R2, who stated that per the contract generated by the previous Licensee, 24-hour a day security service was on site in the outer lobby area and that the only times a guard wasn’t at the station were during rounds. R1 further stated that shortly following the sale, the new owners had untrained persons serving as “security” stationed at reception; and that the outer front door had been “unlocked” and other persons had been able to access the facility due to the lack of security. On same day, LPA interviewed R3 who stated feeling unsafe; and interviewed R4, who also stated that vehicles in the parking lot had been vandalized & burglarized, that the front door had been unsecured, the garage door has not closed properly since September of 2023, and that resident safety is a concern. R4 also stated that before the sale, a security guard was present who would have to allow visitors access into the facility. Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, and the Department has determined that the facility is not adhering to existing CCRC contracts as required by the California Department of Justice per terms of sale to the current licensee – by removing the 24-hour security provided for in the CCRC contracts. Therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Failure to correct deficiencies by POC due date may result in additional Civil Penalties. Exit interview conducted. Appeal Rights and a copy of this report provided. LIC9099-C (Page 3)