complaint·August 1, 2024

During investigation LPA obtained copies of resident roster, transportation planner in the month of May till present, and confirmation receipt from private company that facility call to arranged transportation to residents that are wheelchair bond. LPA interviewed residents that identify by activity director who are wheelchair bond. 2 out of 3 residents stated that facility staff do not transport them in the facility minivan nor the 14-passenger van, because there is no way our wheelchair can get in. LPA attempted to interview R1 but R1 didn’t want to be interview. LPA interviews staffs. 5 out of 5 staff stated that they have not transport any residents or have seen any staff that transport residents that are wheelchair bond on the mini-van nor the 14 passenger’s van. 5 out of 5 stated that residents that are wheelchair bond cannot get on to the mini-van or the 14 passenger’s van, because it’s impossible to get the wheelchair in for both van. S2 stated that S2 arranged all the transportation during the time that the main bus that transport wheelchair bond break down. S2 arranged transportation from residents who is wheelchair bond from their sister facility or the private company that specialized in transferring wheelchair bond. Based on information gathered, the allegation is closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and copy of this report provided.