complaint·December 12, 2024

LIC9099-C (Page 2) On 12/11/2024 LPA interviewed S4. S4 stated that per the Maintenance Director (MD) has confirmed that there was some plumbing work upgrades that were completed in the community regarding the ball valves in 2023. The work was planned with notices be distributed to all of the residents notifying them of the water shut for a period of time on the particular day. The MD explained that they did the A wing one day, drained all of the water, completed the work and turned the water back on. The next day same notices went out to the residents in the B wing and worked commenced the same as the day before. The MD said the work went smoothly with no complaints. S4 further stated that this work was preemptive so that if there was a need to shut off water during an emergency leak, the ball valves would be easier to close. The building had plug valves that were identified as old and needing replacement. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No deficiencies cited during visit. Exit interview conducted and a copy of this report provided. LIC9099-C (Page 2) On 02/21/2024 LPA interviewed S2. S2 stated that the facility had received 7-Day Notices from Pacific Gas & Electric Company (PG&E) and past due notices and Final Demand Notices from Waste Management. On 02/23/2024 LPA interviewed W1. W1 stated that they were contacted by Lake Park Senior Living in August 2023 for a sewer lateral repair. W1 stated that they presented a proposal for the project and was hired by Lake Park Senior Living to complete a two (2) phase project. W1 stated that they completed the first phase of replacing five (5) laterals which was invoiced for $42,800.00. W1 stated that the second phase proposal would be “pretty involved” and that they gave an estimated total of $179,410.00. W1 stated that they did not receive payment of $42,800 for the first phase and there was no further communication from management whether to proceed with the proposed second phase of the project. On 02/27/2024 LPA interviewed S1. S1 stated that another contract plumber was hired to replace twenty-seven (27) ball valves. S1 stated that the contractor invoiced on 09/22/2023 for $8,514.99 and that payments have not been paid. On 04/09/2024 LPA interviewed S1. S1 stated that two (2) of the residents (R1 and R2) had one-on-one care attendants in which were arranged by previous administration. S1 stated that the parent company, Pacifica, said that they did not approve the service and were not going to pay for caregiving services. S1 stated that they received a collection notice for non-payment from one of the resident’s caregiver agencies. S1 stated that the pest service, satellite television service was also disconnected for non-payments. LIC9099-C Continued... LIC9099-C (Page 3) Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. Appeal Rights and a copy of this report provided.