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Inspection visit

Follow-up

IVY PARK AT PLEASANTONLicense 0192013241 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 09/24/2025 at 2:30 PM, Licensing Program Analyst (LPA) L. Alexander arrived unannounced at the facility to conduct a Case Management visit. Upon arrival, LPA met with Executive Director (ED) Gilbert Castro and explained the purpose of the visit. On 09/18/2025, LPA L. Alexander requested residents' file documents related to Complaint #15-AS-20240520111558 for Resident 1 (R1) and Resident 2 (R2) from Staff 1 (S1). Staff 2 (S2) subsequently responded to LPA’s request and asked for an extension until 09/23/2025 to provide the requested documents. During visit, LPA obtained copies of R1's MC Assessment & Service Plan (dated 05/21/24) and Service Plan Reports (dated 09/12/21, 03/11/22, 09/15/22, 03/15/23 and 08/07/23). In addition, LPA obtained copies of R2's Order Summary Report for medication (dated 05/25/23) and Service Plan (dated 02/05/23). S1 stated that records for year 2024 was not available for R1 and R2. S1 stated that their Health Services Regional will request access to Point Click Care (PCC) liaison through the former software in order to obtain documents. The deficiencies were observed (see LIC809D) and cited from the California Code of Regulation, Title 22. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of this report and appeal rights provided

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87506(d)Type B

    87506 Resident Records(d) All resident records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. Records may be removed if necessary for copying....This requirement is not met as evidenced by: Based on record review and staff interviews,the licensee did not comply with the section cited above in by not ensuring that complete and former resident records were maintained and available for review as required. Specifically, records for R1 and R2 for the year 2024 were not available during the visit on 09/24/2025. In which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the September 24, 2025 inspection of IVY PARK AT PLEASANTON?

This was a other inspection of IVY PARK AT PLEASANTON on September 24, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to IVY PARK AT PLEASANTON on September 24, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87506 Resident Records(d) All resident records shall be available to the licensing agency to inspect, audit, and copy up..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.