complaint·June 19, 2025

***CONTINUE FROM 9099*** W1 also mentioned that staff had confirmed R1 missed breakfast. This concern was originally sent via email to facility staff, and W1 expressed frustration over lack of timely communication regarding care issues. However, later the same day, W1 sent a follow up email stating that after receiving clarification from staff, she realized she had misread the caregiver’s text and acknowledged that S2 in fact provided care. W1 sent an email to S1 on 06/17/2025 stating “ I will withdraw my complaint to the DSS regarding today” and stated " she had no reason to doubt the staff member involved". This agency has investigated the complaint alleging Facility staff did not ensure resident was brought down for meal service. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.