complaint·February 27, 2026

***CONTINUE FROM 9099*** S1 stated, “Per the Parole Officer’s guidance, W1 was unable to meet on site; however, we arranged an outside space for the meet up.” S1 further stated that “the priority is the health and safety of all residents.” S2 stated, “We follow any legal or supervision requirements given to us. We don’t stop visits without a reason.” S1 further added, “If there are restrictions from a parole officer or court order, we must follow them, but we still try to accommodate visits in a safe way.” Review of records did not show documentation that the facility issued a blanket restriction on visits. Staff interviews revealed that facility followed instructions provided by the Parole Officer while attempting to accommodate visitation in an alternate manner. 2- Allegation : Staff do not ensure residents are spoken to in an appropriate manner - Unsubstantiated During the investigation, LPA interviewed five staff (S1-S5) members and four residents (R1- R4) regarding communication between staff and residents. Residents R1 and R2 both denied being spoken to in a threatening or inappropriate manner. R1 stated, “They talk to us normal. No one threatens me.” R2 stated, “Staff are respectful. If they remind us about rules, they explain why.” Staff interviews consistently indicated that they are trained to communicate respectfully and calmly. LPA reviewed five staff training records..” .No staff admitted to threatening statements, and residents interviews did not reveal that staff spoke to residents in an appropriate manner. ***CONTINUE ON 9099C*** ***CONTINUE FROM 9099C*** This agency has investigated the allegations above. We have found that the allegations were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided.