complaint·November 21, 2025

***report continues from LIC9099*** Based on staff interviews, and a review of facility documents, there is no evidence indicating that staff neglected R1 or failed to provide necessary care. Staff consistently reported offering R1 care at regular intervals, including hygiene assistance, repositioning, and medication administration. Medication administration records show that all medications were provided as ordered, very often R1 declined her medications, staff followed proper refusal protocols and notified the appropriate personnel. Documentation also shows that staff made timely attempts to provide incontinence care to R1 which R1 often refused. When R1 refused care such as changing soiled briefs or bedding, staff documented the refusal, re-approached R1, and offered care again as appropriate. The documentation and interviews demonstrates that staff acted within policy, respected R1’s rights, and did not leave R1 in soiled conditions or without necessary attention for extended periods of time. This agency has investigated the above complaints. We have found that the complaints are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.