complaint·December 24, 2025

LPA interviewed the Ombudsman (W1) who confirmed they received an SOC341 along with copy of a 30-day notice, R1's financial ledger, and a bill associated with the R1's account. W1 also stated they have not obtain permission from R1 to release the documents to them. LPA interviewed the staff (ED, S2 and S3) and confirmed those documents were mailed out to Ombudsman. Based on information obtained, the preponderance of evidence is met, therefore, the allegation is substantiated. Deficiency is cited from Title 22 California Code of Regulations and listed on 9099D. Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with ED. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided. W1 stated that another Ombudsman came to the facility on 12/19/25 and ED was out. W1 stated there was no designated staff in ED's absence. S1 confirmed that he was the MOD on the said date and that Ombudsman (W2) came over and asked for R1's financial documents, however, only S4, ED and corporate have access to residents' financial records. S1 further stated he sent email that same day to W2 regarding the conversation that transpired between him and W2 and included ED and S4 on the email, however, the email didn't go through. Copy of the email confirmed S1's statement. S1 also stated that any information pertaining to residents' care, there's always staff present to provide information. LPA interviewed ED who confirmed he was not at the facility on the said date, however, the manager on duty (MOD) that day was S1 and MOD's support was S3. ED further stated that on his days off, there's always MOD assigned. ED stated that only him, S4 and corporate have access to the residents' financial records. S3 confirmed she was at the facility on 12/19/25. S3 and S2 both stated there's always MOD scheduled when ED is out. Based on information gathered and review of LIC500, the allegation in unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided.