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Inspection visit

complaint

GRAND OAK MANOR SUITE II LLCLicense 0192014931 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

During the course of the investigation, LPA obtained FR files and interviewed with the Administrator. Based on record reviews and interviews, Fromer Resident (FR) was admitted at the facility on 10/10/2025 and moved out on 11/13/25. LPA interviewed with ADM and recorded reviews. ADM stated that ADM took a security deposit in the amount of $6500 and recorded reviews showing that ADM took a security deposit amount of $6500 and a preadmission fee amount of $3250 a refund of the amount $5850 to FR. Security Deposit in the amount of $6500 Preadmission Fee in the amount of 3250 minus 60 percent of FR stayed and minus an excess of $500 Monthly rent in the amount of $6500 Based on LPA’s interviews, which were conducted and record review(s), the preponderance of evidence standard has been met; therefore, the above allegation was found to be SUBSTANTIATED. An exit interview is conducted a copy of appeal right and report is provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.651(b)Type B

    1569.651(b)Preadmission fee or deposit for elderly at residential care facilities; written statement describing costs and stating whether fee is refundable; conditions for refund; refund rate schedules(b) If a licensee charges a preadmission fee, the licensee shall provide the applicant or his or her representative with a written general statement describing all costs associated with the preadmission fee charges and stating that the preadmission fee is refundable. The statement shall describe the conditions for the refund as specified in subdivision (g). A licensee shall only charge a single preadmission fee as defined in subdivision (e) per resident admission.This requirement is not met as evidenced by: Based on record review and interviews by the Department, Licensee did not comply with the regulation cited above buy collecting a collected an additional security deposit of $6500, and first month's rent in the amount of $ 6500, and a preadmission fee in the amount of $ 3250.

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  • 1569.651(h)(3)Type B

    1569.651(h)(3)Preadmission fee or deposit for elderly at residential care facilities; written statement describing costs and stating whether fee is refundable; conditions for refund; refund rate schedules(h) Unless subdivision (g) applies, preadmission fees in excess of five hundred dollars ($500) shall be refunded according to the following:(3) If the resident leaves the facility for any reason during the second month of residency, the resident shall be entitled to a refund of at least 60 percent of the preadmission feeThis requirement is not met as evidenced by: Based on record review and interviews by the Department, Licensee did not comply with the regulation cited above, by not refunding to FR. LPA interviewed with ADM and recorded reviews, showing that ADM took a security deposit amount of $6500 and a preadmission fee amount of $3250, minus 60 percent of the FR stated and minus excess cost of 500 a refund of the amount $1650 to FR.

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FAQ · About this visit

Common questions about this visit

What happened during the December 4, 2025 inspection of GRAND OAK MANOR SUITE II LLC?

This was a complaint inspection of GRAND OAK MANOR SUITE II LLC on December 4, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to GRAND OAK MANOR SUITE II LLC on December 4, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "1569.651(b)Preadmission fee or deposit for elderly at residential care facilities; written statement describing costs an..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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