complaint·February 26, 2026

The RP stated they did not file a complaint regarding a refund and reported that their brother was responsible for payment for the stay at the facility. The RPB stated they did not file a complaint regarding a refund and reported that the facility contacted them to explain the situation. The RPB further stated that the Administrator established a payment plan and confirmed the facility had issued the first refund payment. Based on information obtained during the investigation, the allegation is found to be unsubstantiated. Allegation: Staff did not provide the resident with records During the course of the investigation, the LPA interviewed the Reporting Party (RP) on 2/18/26 and the Administrator on 2/26/26. The RP reported that the facility did not complete a form requested by State Farm and that the requested information was not received. The RP later acknowledged that, after clarification, they were responsible for directly requesting the document from the facility and providing authorization for the release of information. The RP stated they initially believed the facility was responsible for submitting the information; however, the facility is unable to release personal information without proper consent. Based on information obtained during the investigation, the allegation was found to be unsubstantiated. This agency investigated the allegation above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted. A copy of this report is provided.