complaint·December 30, 2025

Continue from LIC9099… It was alleged that Staff did not prevent a resident from developing scabies while in care. On 09/29/2025, the Administrator contacted LPA P. Manalo that the facility has an outbreak of scabies and the first case occurred on 09/24/2025. A review of the Unusual Incident/ Injury Report (LIC624) dated from 09/24/2025 to 09/27/2025 showed that 5 residents had symptoms of itching and discomfort. On 10/02/2025, LPAs P.Manalo and K. Nguyen conducted a visit and observed staff members wearing Personal Protective Equipment (PPE) before going inside a resident's room. On 11/03/2025, LPA received an incident report indicated that another resident was also confirmed with scabies. Interview with S5, S8, S9, and S10 verified that there were multiple residents that had rashes. Interview with S5 revealed that the rashes began in October, but management dismissed the reports from S5. Furthermore, S5 stated there were staff members also experiencing rashes. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Exit interview conducted with Fernandez. Appeal rights and a copy of this report provided. Continue from LIC9099… It was alleged that staff did not ensure that resident’s room is cleaned. Interview with S3, S5, S8, and S9 confirmed that the residents’ rooms are cleaned every day. S3 stated that S3 will clean and mop around the facility including the residents’ room. Interview with S3 and S5 revealed the two housekeepers are responsible for cleaning the resident’s room on their designated side during their shift. S5 stated that every day, the housekeeper will have a list of rooms to clean. If a room becomes soiled during the day, the housekeeper will add that room to their list to clean. S8 confirmed that there are two staff members that are assigned to clean the rooms every day. S8 stated that if the residents request to have their room cleaned, the assigned staff will clean the room. Interview with 3 of 4 residents all stated that their rooms will get cleaned every day. Interview with R1, R3, and R4 indicated that there are no issues with their room not being cleaned. Staff did not clean resident's bedding. S5 and S8 confirmed that each resident have shower days twice a week. During scheduled shower days, residents beddings will be changed. S8 stated that there are some residents that might need their bedding changed more often and staff will change it according to the residents’ needs. S8 included that if a resident notifies staff that their bedding needs to be changed, staff will change it per resident’s request. Both interviews with S8 and S9 added that if a resident refuses a shower during their shower days, staff will still change the resident’s beddings. S9 indicated that if S9 notices a residents’ bedding has been soiled, S9 will change or clean the bedding right away during their shift. On 12/30/2025, LPA observed that residents' room and beddings were clean and unsoiled. Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of report was given .