complaint·December 19, 2025

Interviews with staff confirm that the facility website does not include the Facility’s license number. LPA reviewed the facility’s website, https://jacksonhillsassisted.com/ , and confirmed that the facility license number is not displayed on any of the webpages Based on the information obtained through observation, interviews, and website review, the allegation that staff are not properly advertising their license number is SUBSTANTIATED . ********************************************************* The investigation into the allegation that staff are not properly posting the notifications required by licensing consisted of facility tour and interviews with staff and residents. During the facility tour, LPA observed several required postings throughout the building. The Personal Rights poster was observed in the hallway immediately after the entrance/lobby area, across from the reception and medication room, leading toward the activity area. The facility license was observed posted on the wall behind the reception office. LPA also observed an Ombudsman poster in the hallway near the entrance/lobby area and another Ombudsman poster posted in the hallway leading to the dining area near the kitchen. LPA observed the Rights to Resident Council posted on a cork board in the activity area. Activity calendars were posted at the entrance/lobby area and in the activity area. The Administrator stated that each resident receives a copy of the activity calendar monthly, and newsletters are provided to family members. Paper copies of newsletters are also available in the lobby for residents to read. LPA additionally observed “No Smoking” signage due to oxygen use, as well as Oxygen Use signage posted at the doors of residents using oxygen. However, LPA did not observe the Residential Care Facility for the Elderly (RCFE) Complaint Poster (PUB 475) posted anywhere in the facility during the visit. Interviews with staff confirms that the RCFE Complaint Poster is not currently posted anywhere in the building. Interview with a resident confirmed they know the location of the Ombudsman poster but did not reference seeing the RCFE Complaint Poster. Based on the information obtained through observation and interviews, the allegation that staff are not properly posting the notifications required by licensing is SUBSTANTIATED . A finding that the complaint is substantiated means that the allegations are valid because the preponderance of the standard has been met. Deficiencies cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with Nataliya Regan and a copy of this report and appeal rights were provided.