complaint·April 23, 2024

During the investigation process, the administrator, five staff persons, and the resident’s power of attorney were interviewed. The resident was observed; however, was not interviewed due to his cognitive impairment. It was reported that the administrator had a conversation with the resident’s (Resident 1) power of attorney. The administrator stated that she wanted to ensure that the resident’s power of attorney was satisfied with the care and supervision that was provided to the resident. The power of attorney indicated that she wasn’t sure as to why the administrator was asking about being satisfied with the resident’s care. The administrator reported that she thought that the family was unhappy with the resident's care. The power of attorney stated she was satisfied with the care. The administrator did not serve the power of attorney with a formal eviction letter; thus, there was not an illegal eviction. Facility is not meeting resident’s hygiene needs . During the investigation process, the administrator, five staff persons, and the resident’s power of attorney were interviewed. The resident was observed; however, was not interviewed due to his cognitive impairment. The resident was sitting at a table doing an activity with a staff person. The resident appeared to be clean and dressed; staff indicated he had showered the day before. It was reported that the resident generally showers daily except for when he refuses to shower. Staff indicated that the resident has the right to refuse showers, which they stated he does approximately two times per week. All interviewed indicated that they believe that the resident showers regularly and that his hygiene needs are being met. Although the above allegations mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the above findings are Unsubstantiated .