complaint·August 15, 2024

Staff violated a resident's personal rights - UNSUBSTANTIATED It was reported that upon returning from a medical appointment Resident 1 (R1) was surrounded by several staff members and the memory care director was instructed to conduct a body inspection on R1 to make sure a medical procedure had not been performed that could have prohibited R1 from returning to the facility. Expressions Director (ED) stated they were asked to see if the procedure had been done but was not asked to check R1’s body at all. ED stated it was obvious that the procedure had not been done since the resident had not been gone very long at the medical appointment. ED stated they would obtain permission from the family before they performed a body check. Ed stated they wouldn’t say R1 was surrounded by staff, when the ED went into the memory care unit, R1 was sitting on the couch and two PCA’s were present. Staff could not recall being asked to be present in the lobby when R1 returned from their appointment. It was determined that R1 was not inspected for a surgical wound by staff when they returned to the facility from an appointment. Although there are conflicting accounts of the number of staff that were present when R1 returned this does not violate a resident’s personal rights. This allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report was provided to Executive Director Sonya Gonzales.