complaint·September 3, 2024

During the investigative process, it was reported that the facility was required to move the residents, as there was a fire in the vicinity of the facility. Approximately 38 residents were moved from the Prestige Oroville to a sister facility, Prestige Marysville. Residents were transported to the Marysville facility and were set up at that facility with beds and air mattresses to sleep on. The Marysville facility had some empty beds and the Freedom Home Health agency provided hospital beds for those residents on hospice. One resident reported that he tried to stack a few air mattresses on top of one another; however, when staff observed what he was trying to do, they removed the air mattresses and gave him a hospital bed due to his ambulatory status; staff confirmed. All residents stated that they were comfortable, and one resident advised “He was comfortable enough.” It was stated that the facility bought air mattresses, bedding, and pillows for the residents. The American Red Cross was notified, and they arrived to provide blankets for all the residents. The FEMA and American Red Cross, Shelter Field Guide FEMA P-785 states that during an evacuation in dormitory areas there should be cots or mats provided. In the American Red Cross Sheltering Handbook, it recommends that evacuees bring b edding to include sleeping bags or air mattresses, pillows, sheets, and blankets. The Handbook also states, “ Organizing the shelter to provide service to clients requires many tasks including acquiring necessary supplies and equipment, recruiting sufficient staff and arranging for shelter security, if needed.” The administrator and the staff followed the guidelines outlined in the Field Guide and the Sheltering Handbook. Administrators, staff, and the residents all reported that there was sufficient staffing during the evacuation process and when they were sheltering in place. The above allegation is Unfounded . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. Staff did not provide adequate food service . During the interview process, numerous persons were interviewed to include the administrator from the Prestige Assisted Living at Oroville facility, the administrator from the Prestige Assisted Living at Marysville, four staff persons and four residents. During the investigative process, it was reported by staff, residents, and the cook that the residents had adequate food service. The cook from Oroville reported that she worked with the cook from Marysville and that there was enough and plenty of food for the residents. Staff reported that they transported food from the Oroville facility and placed a Sysco (Food Distributor) order to purchase additional food. The cook reported that they did not run out of portion sizes or second helpings. It was also reported that the first night the residents arrived they had chili and cornbread and one of the other nights they had cheeseburgers and potato salad. All residents reported that there was plenty of food. It is noted that when the residents were returned to Prestige Oroville, the administrator had “air scrubbers” in place to air out the facility. The administrator provided a receipt to verify that air scrubbers were used. The above allegation is Unfounded . A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis.