complaint·September 30, 2025

Physical plant violations - SUBSTANTIATED During the visit LPA toured the facility and made the following observations: It was reported that the licensee does not ensure facility air conditioner is in good repair. During a tour of the facility LPA observed that the first floor was very warm in the common area and office area. LPA took temperature readings that ranged between 82 and 85 degrees F. The air conditioning needs to be repaired. Staff does not ensure facility flooring is in good repair. LPA observed that 1 resident room had kitchen flooring that is buckled and damaged. This flooring needs to be replaced. Staff does not ensure facility sewage is in good repair. LPA observed floor drains in the main kitchen to be emitting a strong odor of sewage. Staff does not ensure facility is free of insects. LPA observed gnats to be flying around in the common areas, dining room,resident rooms, and kitchen in the assisted living portion of the facility. On the memory care portion of the facility LPA observed gnats in the common area and small kitchen areas. LPA observed dead cockroaches in the drawers of the coffee bar on the first floor. LPA observed a live cockroach and a dead cockroach in the elevator room. LPA observed two sticky traps in the memory care kitchen that had multiple cockroaches on them. LPA observed flood damage in the elevator room to include water stained linoleum, patches of missing linoleum, possible mold damage, and the bottom foot of sheet rock missing from one wall. LPA observed floors to be sticky throughout the facility. Based on interviews and evidence obtained during the investigation, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided. Exit interview conducted and a copy of the report was provided to Angel Medrano.