complaint·December 14, 2021

Staff left resident unattended during toileting . During the interview process, the administrator and five staff persons were interviewed. In addition, the resident’s Physician Report, medications log, resident’s care plan and staff and resident rosters were reviewed. It was reported by the administrator and staff that they were not aware that a resident was left unattended during the toileting time. Staff advised that the resident needs standby assistance or that the resident will use the call button to summon staff to assist in toileting. None of the staff were aware that the resident was left unattended. There is not enough evidence to support that the resident was left unattended while toileting. Allegation is Unsubstantiated . Staff were not sufficient in numbers to provide services to meet the resident’s need for telephone calls . During the interview process, the administrator and five staff persons were interviewed. In addition, the resident’s Physician Report, medications log, resident’s care plan and staff and resident rosters were reviewed. During the interview process, the administrator and five staff reported that staff are sufficient in numbers and that they for the most part are available to answer telephone calls. During the work week, there generally is a receptionist available from 8:00 a.m. to 4:30 p.m. It was reported that on a few occasions, a telephone call may have been missed as the staff were providing care to the residents or were assisting the residents to the dining room. It was stated that some residents have their own telephones in their rooms, some of the residents have chosen not to have a phone in their room and are required to rely on staffing. Although there may have been times where a telephone call was missed, overall staff reported that there is sufficient staffing. There is not enough evidence to support that there is insufficient staffing for staff to answer telephone calls. Allegation is Unsubstantiated .