complaint·July 12, 2023

2. LPA interviewed resident and a couple of staff. Resident stated there's no issue with care but the catheter has leaked a couple of times and came apart a couple of times. Staff stated resident wears a catheter and has a habit of disconnecting it. LPA cannot determine if the staff are not monitoring the resident enough to prevent the catheter issues. 3. The resident has a wheelchair and the complainant stated there have been several times that things were put on the wheelchair preventing the resident from using it. LPA interviewed resident and the resident stated they have had no issues with the chair not being available. Staff stated that things have been found on the chair and the resident has told them to put things on there as well. LPA cannot prove or disprove the issue because each side has their own version of events. Due to the information gathered, LPA cannot determine the allegations 1. Staff did not seek timely medical care for resident in care; 2. Staff did not provide proper incontinence care to resident in care; 3. Resident's mobility device are not readily accessible to resident in care.. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. The administrator did not do the correct way to increase the rate due to level of care. She had the meetings but did not follow up the increase properly in writing. Based on the above, the allegation is substantiated. Deficiencies cited from Title 22 Regulations and or the California Health and Safety Code. Failure to correct shall result in civil penalties. appeal rights left 5. LPA interviewed the resident in question. Resident stated they refuse to take a shower on their own. The resident does get one when requested. The resident also stated there has been no issue of staff leaving theme alone while being bathed. Based on the interview the allegation is unfounded. 6. LPA interviewed the resident. Resident stated the pendant is always worn except when they chose to have it put on a table or somewhere else. Resident stated they have no issues getting assistance when requested. Based on the interview the allegation is unfounded. “This agency has investigated the complaint alleging; 4. Staff are not providing proper medication assistance to resident in care; 5. Staff did not provide proper shower assistance to resident in care; 6. Resident in care did not have access to his pendant. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis."