complaint·March 7, 2022

On 2/8/22 at 12:10 p.m. Licensing Program Analyst (LPA) Misty Valencia interviewed Administrator (AD) Terry Brown regarding the above allegations. AD reports that per the admission agreement, the facility does not provide phones nor TV's for residents in their rooms, although phones and TV's are available throughout the facility in common areas. LPA Keane reviewed admission agreement and the agreement states that "Your apartment will be furnished with basic cable television hook-up, water, electricity, garbage removal, heat and air conditioning. You will be responsible for telephone, cable television and internet services which will be billed directly to you by the responsible company or companies " On 3/7/22, LPA Keane interviewed 3/24 staff and 4/29 residents who all stated that phones are available to residents for private use in (4) areas of the building. Also, residents have personal phones and Ipads for use as well. The preponderance of evidence standard has not been met. LPA finds the allegation to be Unfounded. Meaning the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Exit interview conducted copy of the report given to AD.